Select all filters and click the icon that looks like a stop sign to Inactivate all filters. Open Outlook and go to File – CRM – Synchronize – Outlook Filtersī. After un-installing the Interop Assembly 2007, we used the following steps:Ī. We un-installed this program using Add/Remove Programs in the Control Panel. We found that the users experiencing the sync issues had a program called “Microsoft Office Interop Assembly 2007” installed on their machines that was interrupting the CRM MAPI calls. Note: Prior to UR 5, there was an issue where inactivating or removing the default My Outlook Contacts filter broke all other Contact filters. Contacts would appear to sync and show a CRM icon that would quickly change back to an Outlook icon and the contacts would not show a link back to a Parent CRM Account. Synchronization for this record or activity type has been turned off”. When attempting to Sync in Outlook, users were receiving several error messages on Contact records that said “You cannot link this item to Microsoft Dynamics CRM. We have seen users experiencing some rather annoying Sync issues with CRM 2011 Outlook Contacts.
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